Special 60-day money-back guarantee for TODAY’S PURCHASES of the TOTAL TRANSFORMATION KIT
Orders received today for thei TOTAL TRANSFORMATION KIT receive 2×1 + free shipping and will enjoy a special 60-day satisfaction guarantee from the moment of purchase. This guarantee involves the refund of your purchase if, once the kit has been used in accordance with the instructions and prescriptions of the product, the buyer is not satisfied with the results obtained. The way to exercise the refund is as follows:
– The complete kit must have been used by the customer for at least 5 weeks since receiving it. This is a requirement since it is the minimum period to see results on the skin after continued use.
– The buyer who wants a refund for their purchase must send an email to ootness.cosmetics@gmail.com indicating their order number and the name under which it was made and their desire to exercise the right of refund. This email must be sent within 60 days of making the purchase.
– Once said email is received, by the same means you will be sent the address where you must send the empty containers. These must be sent by courier. A courier that provides an online tracking system is recommended to avoid the loss of packaging. A discount will be applied to the reimbursement of 100 pesos for the cost of recycling the packaging.
– Once the empty containers have been received and the previous points have been verified, the purchase will be refunded within a maximum period of 15 days. Please note that, depending on the payment method used, collection entities may take a few more days to process the refund.
Special 60-day money-back guarantee for PRESENCE AND BEAUTY KIT PURCHASES TODAY
Orders received today for the PRESENCE AND BEAUTY KIT receive 2×1 + free shipping and will enjoy a special 60-day satisfaction guarantee from the moment of purchase. This guarantee involves the refund of your purchase if, once the kit has been used in accordance with the instructions and prescriptions of the product, the buyer is not satisfied with the results obtained. The way to exercise the refund is as follows:
– The complete kit must have been used by the customer for at least 5 weeks since receiving it. This is a requirement since it is the minimum period to see results on the skin after continued use.
– The buyer who wants a refund for their purchase must send an email to hola@ootness.com.mx indicating their order number and the name under which it was made and their desire to exercise the right of refund. This email must be sent within 60 days of making the purchase.
– Once said email is received, by the same means you will be sent the address where you must send the empty containers. These must be sent by courier. A courier that provides an online tracking system is recommended to avoid the loss of packaging. A discount will be applied to the reimbursement of 100 pesos for the cost of recycling the packaging.
– Once the empty containers have been received and the previous points have been verified, the purchase will be refunded within a maximum period of 15 days. Please note that, depending on the payment method used, collection entities may take a few more days to process the refund.
Special 60-day money-back guarantee for ELIXIR KIT PURCHASES TODAY
Orders received today for the ELIXIR KIT receive 2×1 + free shipping and will enjoy a special 60-day satisfaction guarantee from the moment of purchase. This guarantee involves the refund of your purchase if, once the kit has been used in accordance with the instructions and prescriptions of the product, the buyer is not satisfied with the results obtained. The way to exercise the refund is as follows:
– The complete kit must have been used by the customer for at least 5 weeks since receiving it. This is a requirement since it is the minimum period to see results on the skin after continued use.
– The buyer who wants a refund for their purchase must send an email to hola@ootness.com.mx indicating their order number and the name under which it was made and their desire to exercise the right of refund. This email must be sent within 60 days of making the purchase.
– Once said email is received, by the same means you will be sent the address where you must send the empty containers. These must be sent by courier. A courier that provides an online tracking system is recommended to avoid the loss of packaging. A discount will be applied to the reimbursement of 100 pesos for the cost of recycling the packaging.
– Once the empty containers have been received and the previous points have been verified, the purchase will be refunded within a maximum period of 15 days. Please note that, depending on the payment method used, collection entities may take a few more days to process the refund.
General Warranty
At the Ootness cosmetics LLC group we pride ourselves on the quality of the products and services we provide. However, sometimes errors may occur and in that case we are responsible for the quality of our products and services.
The User may exercise their right to refund the money allocated to contracting specific services in the event that these have not been provided on the indicated date, within a maximum of 30 calendar days from the indicated date. To do this, the user must contact info@ootness.com.mx indicating the details of the service. Ootness cosmetics LLC will refund the money using the same payment method used by the user for the initial transaction.
Ootness cosmetics LLC is not responsible for the user’s failure to use the services. No refunds will be made for services not used or enjoyed by the user.
30-day 100% money-back guarantee for Ootness cosmetics
Cosmetic products: if a user regrets their purchase or a product does not satisfy them in its presentation, they have up to 30 (thirty) days to make a return. You don’t have to give us any explanation. Simply communicate through our usual channels (email or WhatsApp) that you wish to return the products, indicating the order number and we will automatically proceed with the collection and the subsequent refund of -100%- of the amount you have paid, as long as, and as of cosmetic products for personal use and for hygiene reasons, the products keep the seal intact and have not been used or manipulated. This requirement is essential to apply the 100% Guarantee and proceed to the refund of the amount.
The user who sends photos and videos within the Ootness reviews program accepts, by sending the images, the use of these for commercial and promotional purposes of the brand on its social networks and other communication platforms.
Shipping methods (shipments and returns)
National shipments will be made through the transport agencies Estafeta, DHL, Fedex, Chazki
Shipping costs applied to this business
If the shipment is made to Mexico, your purchase will arrive at the address you indicate normally within 2 to 6 business days, once the order has left our warehouses, except stock outages. In this case we will contact you immediately.
Ootness cosmetics LLC will apply at all times the free shipping policy that it has advertised at any time. If the purchase is greater than what is established, shipping will be free for shipments to the Mexican Republic, as long as the address is not located in an extended area. For purchases less than this amount, there will be a shipping charge depending on the distance.
In the event that the customer does not want to take charge of the order and the shipment has to return to the Ootness cosmetics LLC facilities, round-trip transportation costs will be charged.
If you require a guarantee, contact us to calculate the amount of shipping insurance.