1. General Conditions
These General Conditions of Use, Privacy Policy, and Sale (hereinafter referred to as the “General Conditions”) govern the use of the website www.ootness.com (hereinafter referred to interchangeably as “the Platform”) that Ootness Cosmetics LLC (hereinafter referred to as “Ootness”) makes available to individuals who access its Platform in order to provide them with information and to market products or services, either its own or those of collaborating third parties, and to facilitate access to the same, as well as the acquisition of products and the hiring of services and goods through it (collectively referred to as the “Services”).
The personal data provided by users will be incorporated into a file for which Ootness Cosmetics LLC is responsible, in order to maintain the established relationship and inform them about its products and services. The user may, at any time, exercise their rights of access, rectification, cancellation, and opposition by sending a written request to the holder’s address (ootness.cosmetics@gmail.com), as well as to its registered office at 2201 Menaul Blvd NE, Ste A, Albuquerque, NM 87107, USA.
Ootness Cosmetics LLC IS NOT A MEDICAL ORGANIZATION AND DOES NOT PROVIDE MEDICAL ADVICE OR DIAGNOSIS. THE INFORMATION AND REPORTS GENERATED BY THE PLATFORM SHOULD NOT BE INTERPRETED AS A SUBSTITUTE FOR MEDICAL CONSULTATION, EVALUATION, OR TREATMENT. Ootness Cosmetics LLC IS NOT RESPONSIBLE FOR ANY INFORMATION INTERPRETED AS SUCH BY ANY USER.
The purchase prices of the products and/or services are those set on the platform and may be increased by shipping costs. In any case, during the purchase process, the consumer can see the final cost. The consumer may withdraw at any time before contracting the service and having been duly informed before the last action that leads to the effective acquisition.
2. Customer Service
Ootness Cosmetics LLC provides consumers and users with the following contact and customer service means:
- Phone: +1 505 796 8562
- Email: ootness.cosmetics@gmail.com
- Mailing Address: 2201 Menaul Blvd NE, Ste A, Albuquerque, NM 87107, USA
- Company: Ootness Cosmetics LLC
3. Acceptance and Modifications
The User accepts the General Conditions simply by accessing the Platform or by merely using the services and content offered through said Platform.
The provision of services and content offered through the Platform is always conditioned upon the acceptance of these General Conditions. If the user does not accept these conditions, they must refrain from accessing the Platform and/or using the services offered through it.
This entity reserves the right to modify these General Conditions. An updated version of them will be permanently available on the Platform. The use of the services and/or simple access to the Platform will imply acceptance of any modifications made.
This entity recommends that users periodically consult the General Conditions, as well as their modifications, as they apply in all their terms and constitute the legal-contractual framework between the user and the holder of the Platform, as well as the services offered through it.
The services and content offered through the Platform are intended solely for individuals or legal entities who, in accordance with applicable law, have the legal capacity sufficient to accept these General Conditions. Our products or services may not be acquired by individuals under 18 years of age, nor by individuals excluded by this entity for contravening any provisions of these General Conditions.
This entity, holder of the Platform, disclaims any responsibilities that may arise from any information not contained or incorrect on this Platform. In particular, it disclaims responsibility for the information contained on third-party websites linked through links to the Platform.
This entity will not be responsible for service interruptions, delays, errors, malfunctions, and, in general, any inconvenience arising from causes beyond the control of this entity and/or due to a malicious or negligent act of the user and/or due to force majeure. Without prejudice to what is established in current legislation, the concept of force majeure shall include, in addition to what is established in these conditions, all events occurring outside the control of this entity, such as: failures of third parties, operators, or service companies, acts of government, lack of access to third-party networks, acts or omissions of public authorities, natural phenomena, power outages, and attacks by hackers, crackers, or third parties specialized in the security or integrity of the computer system. In any case, regardless of the cause, this entity will not assume any responsibility for direct or indirect damages, consequential damages, and/or lost profits.
Nonetheless, this entity declares that it has taken and will take all necessary measures, within its possibilities and the state of technology, to ensure the proper functioning of this Platform and to prevent the existence and transmission of viruses and other harmful components to Users, in order to provide a secure and reliable service.
4. Privacy Policy
Privacy Policy – Platform
This Privacy Policy describes how Ootness Cosmetics LLC (hereinafter referred to as “Ootness”) handles and processes the personal data collected on its technology platform for mobile devices and PCs (hereinafter referred to as the “Platform”).
Company Name
Ootness Cosmetics LLC
Physical Address
2201 Menaul Blvd NE, Ste A, Albuquerque, NM 87107, USA
Phone
+1 505 796 8562
Website
www.ootness.com
Email
ootness.cosmetics@gmail.com
This Privacy Policy is subject to the General Terms governing the use of the Platform, as well as the related services and content. These terms are accessible on Ootness’s website.
Users must read and accept this policy before registering, using the Platform, the services offered, and/or providing any personal data.
Basic Information on Data Protection
Responsible: Ootness Cosmetics LLC
Purpose:
- Manage the Platform and address inquiries.
- Send information about news, improvements, and commercial communications.
- Conduct statistical analysis.
- Comply with legal obligations.
Legitimization:
- Execution of a contract and consent of the interested party.
- Compliance with legal obligations.
Recipients:
- Data is not shared with third parties unless necessary for the execution of the Platform or by legal obligation.
Rights:
- Access, rectification, deletion, limitation, and revocation of consent.
- Procedures and detailed requirements are specified in the additional information.
Additional Information
What personal data do we collect?
- User details: Information provided upon registration (name, address, phone number, and email), as well as financial data to process payments when necessary.
- Automatically generated information: Data regarding the use of the Platform, such as IP address, browser, operating system, geolocation, device information, and payment transaction details.
How are personal data used?
Ootness uses the user’s personal data to manage the service of the Platform and to send communications about improvements and news. Data may also be used for service studies and to comply with legal obligations.
Mandatory nature of responses and truthfulness of information
The user guarantees that the data provided is true and assumes responsibility in case it corresponds to third parties, having informed and obtained the corresponding authorization.
Rights of data subjects
Users may exercise their rights of access, rectification, cancellation, opposition, limitation, and portability. To do so, they must send a written request to the email ootness.cosmetics@gmail.com, attaching a copy of their identification document.
Cookie Policy
The Platform uses cookies to enhance the user experience and collect browsing data.
Modifications to the Privacy Policy
Ootness reserves the right to update this Privacy Policy as necessary to adapt to new regulations or changes in the Platform. Changes will be published on Ootness’s website.
Contact
For inquiries regarding this Privacy Policy or the processing of personal data, you can write to ootness.cosmetics@gmail.com or contact the physical address mentioned.
Last updated: July 2024
5. Guarantee of Secure Purchase at Ootness Cosmetics LLC
At Ootness Cosmetics LLC, we want your shopping experience to be simple, secure, and satisfying. Our purchasing process is designed to be intuitive and user-friendly, allowing you to quickly and efficiently find and acquire the products you need. Every step, from product selection to payment, is protected with security measures to ensure your personal and financial information is safe.
✨How to Shop Online at Ootness✨
At Ootness Cosmetics LLC, we want finding and purchasing your favorite products to be an easy and enjoyable experience. Here’s how to do it:
Menu Bar: Use our menu bar, where you will find the “Store” and “Deals” sections. With a simple click, you can access a wide variety of products and special promotions.
General Search: Located at the top of the page, our search bar allows you to quickly find what you need. You can also explore the most searched categories and various product families.
Search Filters: On a computer, filters are available on the left side of your screen. If you’re using a mobile phone, you’ll find them in the left menu under the “Filters” option. These filters will help you refine your search and find exactly what you’re looking for.
✨Completing My Purchase✨
Finding and buying your favorite products at Ootness Cosmetics LLC is very easy. Once you find a product of interest, simply click the “Add to Cart” button. You can repeat this process as many times as you wish to add all the items you want.
When you’re ready to finalize your purchase, head to the cart icon at the top right of the page. This icon will show the number of items you have added. Click on the cart and then select “Proceed to Secure Checkout” or “View Cart” to review your products.
On the checkout page, you will need to provide some personal information such as your full name, email, shipping address, and phone number. On the left side of the screen, you can enter this information, while on the right, you can review your purchase summary.
Note: If you have a promotional coupon, you can enter it in the top left section while filling in your personal details. For more details, visit the “Coupons” section further down to discover all the information.
Once you enter your details, you will be navigating on a secure page with a valid certificate, meaning your information will be protected and encrypted.
After entering the shipping information, you will proceed to the payment process. You can choose from several payment options: credit or debit card, Stripe, or PayPal.
Finally, if everything is correct, confirm your order by clicking on “Place Order.”
Note: If you choose to pay by credit card through Stripe, you will be redirected to the payment gateway of the financial institution. Enter the requested information, and once the payment is accepted, you will return to www.ootness.com, where you will receive confirmation of the transaction.
✨Coupons✨
The use of our coupons depends on the season, meaning their availability and the discounts they offer may vary throughout the year.
Each coupon is for one-time use per purchase and cannot be transferred to another person. We are committed to providing you with the best promotions at different times of the year, so the discount percentages may change to adapt to different seasons.
✨Interest-Free Installments✨
Interest-free installments (IFIs) are a financing option that allows you to BUY NOW AND PAY LATER, splitting the total of your purchase into monthly payments without generating additional interest. This option is available with participating credit cards, such as Visa, Mastercard, and American Express, among others.
They work simply: when making your purchase, select the interest-free installments option and choose the number of payments that best suits your needs. It’s important to note that this promotion may vary by season, so we recommend keeping an eye on our special offers and promotional dates. This way, you can make the most of this advantage and shop more conveniently!
✨Buy One Get One Promotions✨
With this special offer, you can buy one product and get another identical one completely free. Thus, you get double for the same price.
The process is very simple:
- Choose the participating products in the promotion.
- Click the “Add to Cart” button.
- The promotion will automatically apply in the shopping cart.
- When you complete your purchase, you will only pay for one of the products.
Note: Ootness Cosmetics LLC reserves the right to modify offers, coupons, promotions, and discounts without prior notice.
✨Shipping✨
At Ootness Cosmetics LLC, we apply the free shipping policy that is currently in effect and published on our website at all times. If your purchase exceeds $95 USD, shipping to the address you provide will be free, as long as the address is not located in an extended area.
For purchases below this amount, a shipping charge of $29 USD will apply based on distance.
In the event that the customer decides not to accept the order and the shipment must be returned to our facilities, transportation costs for both the outbound and return trip will be charged.
Domestic shipments are made through the transport agencies Estafeta, FedEx, J&T Express, and DHL at the discretion of Ootness Cosmetics LLC. Your purchase will reach the address you specify, usually between 2 and 6 business days after the order is confirmed to have left our warehouses, except for stock shortages or any other cause. In such cases, we will contact you immediately.
During peak season, your order may take a little longer due to factors beyond our control. We appreciate your understanding and patience in these situations.
6. Ootness Wellbeing Guarantee
At Ootness Cosmetics LLC, our mission is to provide you with the highest quality skincare products, giving you the confidence and peace of mind you deserve. We understand that every skin type is unique and can react differently. That’s why we have created the “Ootness Wellbeing Guarantee,” designed for you to try our products worry-free.
✨What is it?✨
The Ootness Wellbeing Guarantee allows you to receive a refund in the form of a coupon if you experience an allergic reaction to any of our products, which is highly unlikely. This coupon will allow you to explore other products from our brand, so you can find the one that best suits your needs.
✨How does it work?✨
Notification of allergic reaction:
If you experience an allergic reaction to one of our products, contact us via email within the first 30 days after your purchase.Request form:
We will send you a form that you need to complete with your personal details and specific information about the allergic reaction.Case review:
Our team will review the information provided and will reach out to you to confirm the details. If your case is accepted, we will send you a guide to return the products that do not work for your skin, and we will issue a coupon for the amount paid for the product that caused the reaction.Using the coupon:
You will have 30 days to redeem your coupon and discover the ideal Ootness product for you. Please note that the coupon only applies to the amount paid for the product that caused the reaction and does not include shipping costs for your next order.
Contact Us 📲:
Email: ootness.cosmetics@gmail.com
Phone: +1 505 796 8562
Website: www.ootness.com
Address: 2201 Menaul Blvd NE, Ste A, Albuquerque, NM 87107, USA.
At Ootness Cosmetics LLC, your wellbeing is our priority. We want to ensure you find the products that best suit your skin and deliver the best results. Thank you for trusting us!
7. Ootness Delivery Guarantee
At Ootness Cosmetics LLC, we understand how important it is for you to receive your skincare products on time and in perfect condition. That’s why we have created our “Ootness Delivery Guarantee,” designed to provide you with the assurance and confidence that your order will arrive on time and in good shape.
✨What is it?✨
The Delivery Guarantee ensures that all orders will be delivered on time and in proper condition. If your order is lost, stolen, or damaged during transit, we guarantee to resend your order at no additional cost.
Delivery Process:
Domestic shipments are made through carriers such as FedEx, DHL, and J&T Express. Your purchase will arrive at the address you provide, typically within 2 to 6 business days after your order has been dispatched from our warehouses, unless there is a stock shortage or other circumstances beyond our control. In such cases, we will contact you immediately.
During peak seasons, your order may take a little longer due to factors outside our control. We appreciate your understanding and patience in these situations.
Steps to Follow in Case of Delivery Issues:
Notification of the Issue:
If you do not receive your order or it arrives damaged, contact us immediately via email or WhatsApp. Provide us with your name, order number, and a description of the issue.Case Review:
Our team will review your case and reach out to confirm the details.Resending the Order:
Once the issue is confirmed, we will promptly resend your order so that you can enjoy your Ootness products without additional delays.
Contact Us 📲:
Email: ootness.cosmetics@gmail.com
WhatsApp: +52 1 446 138 4576
At Ootness Cosmetics LLC, your satisfaction is our priority. We strive to ensure you receive your products in perfect condition and on time. Thank you for trusting us!
8. Ootness Refund Guarantee
At Ootness Cosmetics LLC, your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase or simply change your mind, we offer our 100% Refund Guarantee for 60 Days.
Conditions of the Refund Guarantee 🫡:
Return Period:
You have up to 30 days from the date of receipt of the product to request a return and full refund.Product Condition:
To apply for this guarantee, it is essential that the products remain sealed and have not been used or tampered with, due to hygiene reasons related to personal care products.Return Procedure:
You do not need to provide any explanation. Simply contact us via email or WhatsApp, indicating your order number and your desire to return the products.Upon receiving your refund request, Ootness will send you a shipping label so you can return the products at no additional cost. The carrier will pick up the package at the address you provide.
Once we receive the returned products, we will verify that they are in perfect condition and meet the specified conditions. Once confirmed, we will process a full refund of the amount paid using the same payment method you used for your purchase.
Contact Us 📲:
Email: ootness.cosmetics@gmail.com
WhatsApp: +52 1 446 138 4576
At Ootness Cosmetics LLC, we want you to shop with complete confidence and peace of mind. Thank you for choosing us to care for your skin!
9. Special 60-Day Refund Guarantee for Kits
All orders that include at least one kit, in addition to free shipping, will be covered by a special 60-day satisfaction guarantee from the date of purchase. We are confident that you will love our kits, but if you are not completely satisfied with the results after using them according to the product instructions, we offer a 60-day refund guarantee.
Guarantee Conditions:
- Participating Products: All kits are included, except those that contain thanaka soap or pomegranate soap among the items in the kit.
How It Works:
Here’s a simple breakdown of the process:
Use the Kit: Use the entire kit for at least 6 weeks from the time you receive it to evaluate the results.
Request Your Refund: If after 6 weeks you are not satisfied, email us with your order number, the name used for the purchase, and your refund request within 60 days of your purchase.
Send Back Empty Containers: We will provide you with the address to send back the empty containers via courier. A fee of $100 MXN will be deducted from your refund to cover the recycling cost of the containers.
Receive Your Money: Once we receive and verify the empty containers, we will process your refund within a maximum of 15 days. Depending on your payment method, the refund may take a few additional days to reflect.
Note: This refund guarantee is valid once per user.
At Ootness, we want you to shop with complete confidence and peace of mind. Thank you for choosing us to care for your skin!
Contact Us 📲:
Email: hola@ootness.com.mx
10. Guarantee of Safe Ingredients
Health and Safety Standards:
Our products comply with the strictest health and safety standards. We ensure that they do not contain ingredients that may harm your skin or health. We steer clear of harmful and carcinogenic ingredients, offering only the best for your skin.
Commitment to Quality:
At Ootness, we are committed to providing you with skincare products that contain the highest quality ingredients certified by recognized national and international entities. Here are the certifications we hold:
BioGro New Zealand:
Our products contain ingredients certified under the Internationally Accredited Program of BioGro New Zealand, ensuring they meet the highest standards of quality and sustainability. BioGro Certification Number: 450.ECOCERT Greenlife:
The ingredients used in our products are certified by ECOCERT Greenlife SAS as Ecological and Biological Cosmetics, confirming that our ingredients are natural and organic.USDA Organic:
We use ingredients certified according to USDA organic regulations, specifically under the 7 CFR Part 205 standard. These ingredients have been evaluated and approved to ensure their organic production and handling, guaranteeing purity and quality. First NOP Certification Date: November 14, 2018.
These certifications guarantee that at Ootness, we strive to provide you with the best from nature, ensuring that our products are safe, effective, and environmentally friendly.
Transparency in Ingredients:
We believe in total transparency. All ingredients used in our products are clearly listed on our labels and descriptions, so you know exactly what you are applying to your skin.
We Are Here to Answer Your Questions:
Your trust is fundamental to us. If you have any questions or concerns about the ingredients in our products, we are here to help. Please don’t hesitate to contact us; we would be happy to provide you with all the information you need.
Your Trust Is Our Priority:
At Ootness, we strive every day to offer you products that not only beautify but also care for your health and well-being. We are committed to quality and transparency in every one of our products.